Refund/Donation Policy

Effective Date: July 24, 2025

At From Rags to Riches, we are committed to transparency and accountability in how we handle donations. We value every contribution and strive to ensure that our donors feel confident and secure in their support.

Donations Are Final

As a nonprofit organization, all donations made to From Rags to Riches are considered final and non-refundable. Once a donation is processed, it cannot be canceled or returned, except in rare cases of error or unauthorized transaction.

Incorrect Amount or Duplicate Donation

If you believe you have made a donation in error (e.g., an incorrect amount or duplicate transaction), please contact us within 7 days of the donation date at [Insert Contact Email]. We will investigate and, if appropriate, issue a refund.

Unauthorized Transactions

If you believe your credit card or payment method was used fraudulently to make a donation, please notify us and your financial institution immediately. We will work with you to address and resolve the issue promptly.

Tax Receipts

All donations are eligible for a tax receipt unless otherwise noted. If you need a copy or correction of your donation receipt, contact us at [Insert Contact Email or Phone Number].

Contact Us

If you have any questions regarding this policy, please reach out to:

Address: 5900 BALCONES DR STE 100 AUSTIN, TX 78731

Email: info@from-rags-to-riches.org